Innovative Notebooks.
ITC produces cutting edge, technologically innovative notebooks to cater for every discerning consumer's need. From the simplest entry level Centris 1400A to the powerful feature packed Millennia 7200, ITC have a broad range that covers the complete spectrum of hardware configurability. . ITC provides incredible flexibility with component choices. Select from 14", 15"and 17"LCD Screens with normal and wide screen aspects; Mobile or Desktop pro. 256MB to 2Gb of Memory; 20Gb to 80Gb hard disks with varying performance speeds of up to 7200rpms; DVD, CD Burners and DVD Burners; Microsoft Windows 98 to Windows XP Professional operating systems and WiFi options. With ITC's custom build concept, anyone from an individual business operator to a large corporation can select an ITC model and build it to specification to match suitability, giving the customer total control over what he wants and what he needs. The new on-line Configuration Tools make it easier then ever before to find the right ITC with abilities to check for stock availability and store localities to purchase* It may be hard to believe but all notebook brands sold around the world are produced by a third party manufacturer. Taiwan, a major centre of notebook factories accounts for 70% of the worlds total notebook production. ITC notebooks, manufactured at the same factories as Toshiba, Hewlett Packard, Fujitsu-Seimens and Samsung, are built with the same quality standards and engineering precision. Upon arrival into Australia, ITC engages in a stringent 48 hour stress test of each custom-built machine to significantly reduce the chances of DOA (dead-on-arrival) failure and future potential to fail.

Competitive pricing
Even though ITC focuses primarily on after sales service and customer care, we have not failed to recognize that price competitiveness is a driving force in the attractiveness of any IT product. In fact, to the contrary, ITC believes it's service and support commitments should be a standard feature, taken for granted. You will find that which ever store you find ITC products, the objective is to remain the most competitively priced across our range.

Extensive Reseller Support
ITC considers their resellers as business partners. If you cannot win, nor can we. Our reseller network extends from the smallest VAR to the mass merchandisers like Harvey Norman. ITC have the experience and diversity of working at different levels to understand every reseller's need. Discover our extensive range of services including on-line custom pricing information, ordering, order status, delivery status and end-user pricing integration. Plus, many plug-ins have been created so you can build your own website with ITC's data feeds.

Industry Leading Warranties. No Fine Print.
The ongoing trend of the market place is price driven. Whilst consumer patience is fickle, ITC expect the most demanding needs from it's customers. ITC's warranty commitments are the most comprehensive and customer centred agreements available. Considerable research and much of ITC's own experience have matured these agreements into commitments that are tangible, realistic and achievable. There are no over-promises, hidden meanings or fine-print that could frustrate the customer in the event of a problem. Each warranty agreement assumes the customer is time critical and specifies duration of repair guaranteeing the customer the use of their machine within an expected period of time. When you contact ITC, you will not be waiting 30 minutes to speak to a warranty personnel and that personnel will not be a scripted phone operator but rather a knowledgeable, well equipped technician who is trained solely in the field of notebook technology. Therefore, his ability to diagnose and determine a cause of action will be efficient and effective. All of ITC's warranties come standard with an on-site pickup overnight air service (insured) which typically implies a turnaround time of 48hrs from pickup to return. Furthermore, every warranty agreement covers the customer for DOA (dead-on-arrival) failure, repeated failure and intermittent faults. ITC believe it is critical that a customer who depends on their notebook to be completely assured of their warranty experience.

Looking to the Future
As the notion of after sales service depletes from the marketplace, ITC aim to stand true with their goals of remaining distinct from their competitors, delivering reliable and customer friendly service. As market forces drive the profitability of notebook computers down, the only way to remain on top is through the intricate integration of technology to deliver mass scale repeatable service and support. Already, a powerful knowledge base system is in design phase that can contextually assist a customer regarding the problem of their notebook, thereby taking the load off service technicians to deal with the most profoundly difficult problems. ITC will continue to streamline it's sales engine to be driven on-line in greater capacities expecting to cater for 98% of all inquiries, reseller or end user, through intelligent web design and powerful database integration and deployment. Essentially, allowing technology to cater for the generic, but yet repetitious needs of the majority of inquiries that would normally be called through the telephone to ITC's call centre.