Relax. You're in Good hands.


While the rest of the industry attempts to cut costs by busily moving their support services and infrastructure to overseas countries, ITC continues to focus on delivering premier notebooks and after service locally in Australia. We expect to speak not only in English to you but in "Australian" because we understand your local needs, modes of business and lifestyle. You will find ITC is committed to the highest levels of after sales service, designed for user convenience with time dependable guarantees so that you can count on your ITC being taken care of.
ITC have a host of warranty agreements to suite your specific needs and being industry leaders, we have nothing to hide - no fine print! Check out the specific policies, ITC's promises, that make our service so unique and favourable.

Policy Highlights

Burnt Pixel Policy . Currently production technology does not guarantee LCD Screens can be produced without defective or “burnt” pixels. These pixels are described as “dots” or pin-head sized discolorations on your notebook screen as they do not have the ability to display the correct colour your notebook intends. ITC considers any amount of burnt pixels greater or equal to six, dispersed over the LCD, to be warrantable and any amount of burnt pixels greater or equal to three clustered (within 1.5mm radius) together to be warrantable. However, due to the often misunderstood nature of this issue and ITC’s focus on delivering the highest levels of customer satisfaction, ITC will replace an LCD screen with even one “burnt” pixel if notified within the first 7days of warranty.

DOA Policy. If you unlucky enough to experience a fault with your notebook chassis (the base machine, not including the CPU, memory, hard disk or optical drive) within the first 14 days of purchase, ITC will urgently have a brand new notebook prepared for immediate swap over or delivery to your door (credit card security required).

Guaranteed Repair Time. ITC's service repair staff are reliable and our parts inventory is always healthy. ITC believe in dependability and a guaranteed repair time is a commitment we gladly make since it could be your project, report or assignment deadline at stake. What's more is that if our repair centre somehow is without a replacement part for your notebook, the guarantee is still met by means of a loan unit.

Onsite Pickup and Return. If your ITC notebook fails, do not bother with having to drive all the way to a service centre. ITC, in association with Australian Air Express, will have your notebook picked up¹ (typically on the same day your warranty claim is made) and returned over-night to the nearest ITC repair centre for prompt repair based on our Guaranteed Repair Time commitment.

Standard and Premium Warranty Agreements

1 Yr Basic Service Warranty Agreement. . Features all of ITC's essential policies whilst staying ahead of the rest. DOA, Burnt Pixel, 72hr Guaranteed Repair Time. Full Details click here



1 Yr Gold Service Warranty Agreement. . ITC's most popular warranty service agreement. A refreshing example of why ITC continues to be the leader in warranty and support. Full Details click here



1 Yr Platinum Service Warranty Agreement. ITC's ultimate warranty agreement focuses entirely on customer convenience and time saving benefits. Featuring the amazing Instant Chassis Swap, Full Details click here




Special Warranty Agreements

Zero Service Warranty Agreement. Some ITC customers are technically gifted to trouble shoot and fault find on their own. If you are the same and don't need hand holding then you can opt for this new service agreement available soon from ITC. Save on cost because ITC does not have to cover you for support and save time because you decide when you need warranty.